Zensar’s Digital Workplace Services provide a flexible and customizable solution model. Zensar’s Digital Workplace Business led model focuses on business outcome and KPIs, rather than on just the traditional way of managing end user issues, tickets or end user devices. 
 

 
While traditional support KPIs and processes are by default part of our solution, Zensar’s digital solution brings differentiators such as Zero Moment of Support (ZMOS); Proactive End User Support Services; Proactive and Predictive support; Virtual Assistant using NLP; Shift-Zero using Self-heal, Managed Mobility with Mobile Data Intelligence (MDI); and User Persona Intelligence (UPI).  
 
Zensar’s Digital Workplace transformation is enabled by The Vinci™, our intelligent managed service platform, to provide proactive end user experience monitoring, machine learning, self-healing, workplace automation and data analytics.
 
An “Outside-In” approach enables 1) IT to react before users react  2) IT leaders a 360 degree visibility around end user issues and its impact to business irrespective of how well backend infrastructure works and 3) Senior management to see real time end user productivity and outcome of key technology / process investment.
 

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