Zensar takes a co-creation approach with its clients and utilizes a modular approach to delivering services adapted for any organization at any level of maturity in its digital initiative, a methodology to operationalize digital strategy with a business-outcome-driven approach called ASPIRE-DESIGN-EXECUTE
 
Magic Quadrant for Managed Workplace Services, North America Zensar is an Indian heritage company, and its infrastructure management services are headquartered in the U.S. In FY16, Zensar reported approximately $440 million in global revenue, of which $66 million came from MWS in North America.
 
Zensar is an Indian heritage company, and its infrastructure management services are headquartered in the U.S. In FY16, Zensar reported approximately $440 million in global revenue, of which $66 million came from MWS in North America. Zensar delivers service desk services in North America through 95 agents located in the U.S., and 404 agents located in India, China, South Africa and the Netherlands. Zensar also provides on-site desktop services through 174 desktop technicians. It handles over 3.6 million service desk contacts across 650,000 users. It also supports over 650,000 workplace device users and manages 588,000 mobile devices.
 
Strengths
 
  • Zensar has developed for its clients a simple and progressive MWS portfolio that strongly focuses on automation and analytics to
  • deliver efficiency and cost optimization.
  • Zensar's managed workplace services portfolio has several managed workplace components, such as business service desk,
  • managed mobility, BYOD support and proactive end-user experience monitoring. Zensar effectively leverages its global depot
  • locations to deliver enduser device support.
  • End users and mobility are the primary focus of Zensar's digital workplace strategy, leveraging managed services, mobility
  • management, and VDI support to enhance workplace freedom and seamless mobile user experiences. Technical and global
  • partnerships round out its ability to provide value-add and market reach.
  • Client references praised Zensar for having high availability of high-quality staff. Some references indicated that Zensar has a high
  • level of adaptability to the customer's changing environment.
 
Magic Quadrant for Oracle Application Services, North America Zensar's North America Oracle application service practice is balanced across implementation and AMS
 
Zensar is in the Challengers quadrant.
The following numbers are Gartner estimates:
  • Zensar has 1,001 Oracle application service FTEs in North America and 2,911 FTEs worldwide.
  • Its Oracle application service geographic breakdown by revenue is North America, 68%; Latin America, 2%; EMEA,24%; APAC, 6%; and Japan, 0%.
The revenue breakdown of its North America Oracle services is as follows:
  • 61% from implementation services
  • 34% from AMS
  • 5% from other Oracle services
It serves 10 of the 27 industries in North America covered in this Magic Quadrant.
The industries generating more than 10% of Oracle application service revenue in North America are high tech and retail.
 
Strengths
 
  • Zensar's North America Oracle application service practice is balanced across implementation and AMS.
  • Zensar's investment focus and most significant operational undertakings include its North America onshore delivery center in Westborough, Massachusetts; its industry-specific solutions for retail, high tech and industrial manufacturing; and its repository of proprietary tools, accelerators, frameworks and methodologies. Some examples include its ZAFOe hybrid agile implementation methodology and ZUIAT-Zensar Upgrade Impact Analysis tool.
  • Zensar reference clients scored the company above the group average in overall satisfaction, value for money,rehire, contracting practices, quality of technical expertise, emerging technology skills, proactiveness in bringing new ideas, innovation realized, ability to manage and deliver against expectations, and knowledge management and transfer capabilities.
 
Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, North America Zensar's Infrastructure Management Services portfolio comprises RIM, data center services, end-user computing, and security and compliance, among other services.
 
Gartner estimates Zensar North American DCO/IUS revenue of $224 million, equating to 2% growth from the prior year. Zensar's Infrastructure Management Services portfolio comprises RIM, data center services, end-user computing, and security and compliance, among other services. Zensar continues to manage the shift to VMs with a 90% increase to over 6,700 and a 5% gain in physical to over 107,000. Zensar has clients with 900 servers in its DCO/IUS offering that rely on cloudbased infrastructure with AWS and Azure partners. Zensar supports Oracle with over 12,500 users growing at 25%, and supports a minor SAP workload. Zensar data center references had an average revenue of $1 million annually.
 
Strengths
 
  • Zensar has been gradually enhancing its portfolio to become a one-stop shop for all infrastructure services. Zensar has several partners in this space, including Nutanix, SimpliVity and Cisco, as well as others, to offer consolidation and simplification of the compute and storage tiers through the latter's next-generation converged data center infrastructure solution platform.
  • Zensar can provide a full array of offerings and scale with delivery to global enterprises, as well as smaller clients, as indicated by the size of the references. This allows for small and midsize clients to obtain effective services in the DCO/IUS space.
  • Many client references praised Zensar's flexibility in creating SLAs. Clients also indicated that senior leadership is actively engaged and treats them more like a partner than a client.
 

Connect With Us

© 2003 - 2017 Zensar Technologies Ltd. CIN: L72200PN1963PLC012621 All Rights Reserved.