Employee needs and expectations from their workplace and IT are changing considerably across the globe. The traditional workplace is fast transforming into a workplace-on the-move model where employees expect to work, connect securely and collaborate with business, applications, infrastructure, data and services anytime, anywhere and using any device.

Enablement Led Workplace Model

Zensar’s 3Ps ( Preventive, Predictive and Proactive) automation and analytics driven solution transforms delivery led, traditional workplace into an enablement led, truly mobile workplace by discovering end user experience, behaviour and productivity in real time enabling enterprises to gain 360° visibility and control by seeing IT from the End User Lens.

  • Fully Automated SmartDesk services using Always On SmartCenter increases faster problem resolution up to 60%
  • Do-it-yourself solution enables user device into an auto healing station anywhere, anytime and fixes end user issues proactively up to 40%
  • SmartMobility solution built on extensive data analytics platform increases business critical applications performance up to 30%
  • Cutting edge Next-Gen End User Computing solutions built on market leading automation platforms enable up to 20% saving on workplace transformation initiatives

Next-Gen End User Computing Services

Zensar’s Next-Gen End User Computing solutions provide a 100% customizable and flexible model based on enterprise’s unique needs and size. Our proprietary 3PL (Preventive, Predictive, Proactive) Model, combined with 24x7 multi-lingual, multi-shore Smart Centers built on our unified communication cloud platform enables world class, end to end workplace IT lifecycle management.

Zensar’s provides three levels of End User Experience Management services.

  • Essential: Next-Gen Smart Desk provides proactive user experience and incident management, controlled change and preventive problem management along with in depth end user productivity analytics.
  • Advanced: In addition to the Essential Next-Gen Smart Desk, the Zensar advanced solution provides proactive end point health monitoring and auto-heal resolution along with opti-shore smart field support.
  • Premier: This full service program provides all the benefits of Advanced as well as extensive Mobile and Cloud Experience Monitoring; real time validated Windows 10 Migration and VDI Experience Monitoring. Workplace Engineering Services includes PC lifecycle, asset, inventory, and logistics management along with architecting new initiatives.

Our integrated automation and unified communication platform enable rapid customer onboarding as well as high availability and business continuity for clients globally. Our enablement framework combines central and regional Smart Centers around the globe to provide global yet local coverage with seamless customer experience.

Case Studies
A US Based Leading Investment Company

Zensar’s Next-Gen EUC Services provided 360 degree visibility to senior management by capturing over 400,000 performance activities for business critical applications resulting in 30% application performance improvement from the end user perspective.

A US Based Leading Pharmaceutical Company

Zensar’s Total End User Outsourcing solution enabled the pharmaceutical company to 100% focus on their core pharmaceutical business while lowering operation cost 30% with Zensar as their single point of contact.

A UK Based Leading Utility Company

Zensar’s Managed Mobility services provided a 15% reduction in users incidents, 50% faster consumer service by MUS field staffs and 100% financial recovery by controlling stolen device and security.

A US Based Real Estate Company

Zensar’s Optishore End User Outsourcing services enabled a 30% faster windows rollout and 15% higher employee productivity through control and centralized services all while lowering their Total Cost of Ownership.

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