Insight is central to our design approach. That’s why we have a research team which is one of the biggest and smartest in any agency in our field.

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Strategy and Planning

Consumer behavior and attitudes are changing fast as technology creates new possibilities and the exchange of new ideas.

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An intimate understanding of customer needs and motivations leads us to bold new ideas for products or services.

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Creative Technology

Our creative technology studio is garlanded with awards because it finds ways to use emerging technologies to solve today’s customer experience challenges.

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Value Proposition

Every organisation has its own way of working. Ours creates the space and time to open up all the possibilities of the brief. It also creates the momentum to drive towards a solution and turn thinking into doing.

We work in cycles of making and testing, moving from sketches and storyboards through prototypes into production-ready visual designs.

Our approach increases the creativity with each cycle of iteration is an opportunity to gather fresh insights which can improve and tune the experience as it moves towards market.


Successful experience design solutions measurably improve the value that the user derives from a product or service, and the relevance of the experience to their needs and context


By understanding the people we are designing for we craft products and services which help them make sense of anything, so that they can confidently make good decisions for themselves.

Lucozade - Sport Conditions Zone

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TFL self-service ticketing

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PlayStation video

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Shell MarketHub

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