Zensar’s Digital Workplace journey starts with a first essential step of a Digital Maturity Assessment identifying where an organization is in its journey, key gaps, and the digital roadmap. The Digital Workplace Maturity Assessment identifies gaps in six important areas as shown in the image below, to provide 360-degree visibility and create a roadmap for digital transformation with measurable outcomes aligned to the business, IT and end users. These outcomes are much different than traditional KPIs which are focused on areas including standard SLA, language skills, technology skills, location capability and ability to handle volume.
 

Zensar makes it easy for you to move forward in your Digital Transformation journey. Contact Zensar today to learn how you can get started with a Digital Workplace Maturity Assessment.

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